12 O’Cake believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
  • Cancellations will be considered only if the request is made within 72 hours of placing an order & before 24 hours for delivery date. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process production or of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the 12 O’Cake marketing team has obtained on special offers or occasions like Pongal, Diwali, Valentine’s Day etc. These are limited offers and therefore cancellations are not possible.
  • 12 O’Cake does not accept cancellation requests for perishable items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case you feel that the product received is not as per your expectations, you must bring it to the notice of our customer service within 6 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund Policy 
For refund- non/Un-satisfied with quality : The intimation has to be sent to us within 6 hours from the time of purchase and the sample has to be provided to us for testing. It would take about 2 days for the test results to come in after which we could revert to you on it. For Non Delivered Order : Refund shall be processed and details for the same shall be sent via mail.

** In case of refund for a product quality issue – we will NEED you to provide us the sample for investigating.
***Cancellation / Refund due to unforeseen circumstances will be reviewed on case to case basis