Can I cancel my order?

As long as you contact our office by Whatsapp/phone to make the request before 12pm on the date of shipment (i.e., before the preparation of cake starts).

You will receive partial refund if the order is cancelled post 12 pm till 7 pm.

Once an order is prepared or has shipped, it cannot be cancelled/refunded.

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Can I modify the order?

Let us know the modifications at the earliest by 12 pm on the delivery day, otherwise you might need to go with the available cakes close to your choice. We will strive hard to serve your requests to our capacity.

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Will you call my recipient before delivery is attempted?

Yes! if in case locating the recipient is difficult (partial/ incomplete address or no clear directions to recipient address). As we are committed to deliver the gift at the exact time, we might try contacting them to ensure the surprise is delivered.

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What if I need to change the shipping address of my package, or if I realize after the fact that I entered part of the shipping address incorrectly — will my gift still be delivered on time?

Possibly. In the event we’re notified of an incorrect shipping address, we will do our best to fix the situation promptly. You can send us a message at whatsapp or call us to update the shipping information, but the update must be before 8pm on the delivery day. Delivery depends upon the distance from the original location to the updated address. In most cases, delivery to the new address will occur the following business day if it is too far from the previously mentioned address. Delivery charges will also be charged for the changes made.

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Can I add a personalized message?

As part of the checkout process, you just fill in your text at the same time you fill in your shipping info. Remember, this is a gift, so your recipient will not know who has sent the cake unless you fill in the card!

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I need a cake delivered tomorrow. What is the latest time I can place an order?

In order to have a cake shipped to delivery on the day of occasion , your order must be fully submitted into our system by 7 pm of the delivery day.

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What if my cake arrives late or is damaged?

On-time delivery is of utmost importance to us and our delivery team. We will deliver it by 12:00 am of the special day to which we are committed, however if there occur any unforeseen situations time might vary a little. If you experience complications with the delivery of your order you may be eligible for a refund on your shipping amount or the total order amount if the gift is damaged or for the late delivery. Our delivery team will contact you shortly thereafter to resolve the matter.

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Can I be sure my cake will be delivered on time?

Absolutely. There is no recreating the experience of receiving a gift on the actual day of one’s birthday or special occasion, and we are committed to fulfilling this pledge to our customers. Please be advised that orders must be fully entered by 7 pm IST for a midnight delivery.

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